Trip.com UX Design Internship
Time
2024.09 - 2024.12
Team
Lina Wang( Design Lead of Car Rental BU )
Role
UX Designer Intern
Type
B2B web design | B2C app design | User Research
Tools
Sketch | Figma | Axure
This fall, I had the privilege of joining Trip.com Group as a UX intern in the Car Rental department. I gained invaluable experience working on both B2B supplier management systems and B2C customer-facing interfaces, collaborating with product and development teams to quickly iterate, launch new features, and address existing system issues.
My main design undertaking centered on enhancing our car rental platform's dual-user experience, focusing on a seamless rental process for our customers (C2C) and a robust administrative portal for our suppliers (B2B).
Contributions
Collaborated with product, front-end, and back-end teams to develop optimal product strategies, evaluate solution feasibility, and deliver corresponding interface designs.
Design for iterative updates to enhance user experience for customer-end application, improving accessibility and usability, such as homepage order card redesign.
Implemented refinements in business supplier system, enabling more precise control and adaptability in digital workflows, such as Fine Management of Minimum Advance Booking Period
Conducted a competitive brand analysis for Trip.com's car rental service in H2 2024 to identify key market strengths and weaknesses.
